Terms and Conditions Last Updated: 26/11/2024

These Terms and Conditions ("Terms") govern your use of services provided by Nafio Haque ("I," "me," or "my"), the sole entity behind yConversion.io ("yConversion"), as an independent contractor. These services include conversion rate optimization (CRO), messaging, landing page design, and development offered on a "buy what you need" and a subscription basis, allowing clients to select specific tailored services, whether monthly or one-time. By engaging in my services, you agree to these Terms. If you disagree with any part, please refrain from using my services.

1. Acceptance of Terms

1.1. These Terms apply to all clients engaging my services. By proceeding with payment or agreeing to a proposal, you acknowledge that you have read, understood, and agreed to these Terms.

1.2. These Terms may be updated or modified at any time, with significant changes communicated to clients. Continued use of services constitutes acceptance of updated Terms.

2. Scope of Services

2.1. I provide conversion rate optimization (CRO), messaging, landing page design, and development services. These services are offered on a "buy what you need" basis, allowing clients to select specific services tailored to their needs.

2.2. I may hire third-party providers to fulfill certain services, such as design and development. These providers operate as white-labeled extensions of my services, ensuring seamless delivery under my supervision.

3. Payment Terms

3.1. Subscription Payments

• Payments for services are billed on a subscription basis, recurring monthly through Stripe. Clients are responsible for ensuring timely payments to maintain uninterrupted services.

• Clients may cancel or pause their subscription at any time by notifying me in writing via email. Services will remain active until the end of the current billing cycle.

3.2. Invoices and Payments

• All payments are processed through Stripe. Clients are responsible for ensuring timely payments according to the agreed payment schedule. In the event of late payments, services may be paused, delayed, or terminated at my discretion.

3.2. Non-Refundable Payments

• Payments are non-refundable unless explicitly agreed in writing before the commencement of the project.

3.3. Currency

• All fees are quoted and payable in GBP/USD unless stated otherwise.

3.4. Payment Timeline

• Invoices are payable upon receipt unless otherwise agreed. If payments are delayed, services may be paused immediately, and a late fee may be applied. If unresolved after 14 calendar days, the subscription may be cancelled.

4. Deliverables

4.1. Upon full payment, ownership of the final deliverables will transfer to the client. I retain the right to showcase non-confidential work in my portfolio unless otherwise agreed in writing.

4.2. Revisions are limited to those explicitly agreed upon in the project terms. Additional revisions or changes may incur additional costs.

5. Intellectual Property Rights

5.1. Client-Owned Content

• Any content provided by the client remains the property of the client.

5.2. Service Deliverables

• Final deliverables become the client’s property upon full payment. I retain the right to reuse non-confidential components or frameworks used in the deliverables for future projects.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the project. This obligation does not apply to information that is publicly available or obtained from third parties without a breach of confidentiality.

7. Limitation of Liability

To the maximum extent permitted by law, I am not liable for any indirect, incidental, special, or consequential damages arising from the use of my services. My total liability is limited to the amount paid by the client for the specific service that gave rise to the claim.

8. Force Majeure

I am not liable for delays or failure to perform services due to events beyond my reasonable control, including but not limited to natural disasters, strikes, or technical failures.

9. Data Protection

9.1. Client-provided data will only be used for the purposes of fulfilling services and will not be shared without explicit consent, except with third-party providers as necessary for project completion.

9.2. Any personal data shared by the client must comply with applicable privacy laws, and the client is responsible for obtaining any required consents for its use.

10. Dispute Resolution

10.1. In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If unresolved, disputes may be referred to arbitration before resorting to court proceedings.

10.2. These Terms are governed by the laws of England and Wales, including Northern Ireland, unless explicitly stated otherwise. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Tax Responsibility

The client is responsible for any applicable taxes, duties, or fees related to the services provided.

12. Termination

12.1. Either party may terminate the agreement with written notice.

12.2. Upon termination, the client is required to pay for any completed work or work in progress up to the termination date.

13. Contact Information

For questions or concerns regarding these Terms, please contact me at:

Nafio Haque
Email: nafio@nafiocreative.com
London, United Kingdom